Payment Policy
Payment Policy
Last updated: October 2025
At MrCool Supplies, we strive to make your shopping experience simple, secure, and transparent. This Payment Policy outlines the accepted payment methods, security measures, and key terms related to purchases made on our website.
Accepted Payment Methods
We currently accept the following forms of payment:
Credit / Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: PayPal, Apple Pay, Google Pay (where available)
Bank Transfers: For bulk or business orders (contact us before placing your order)
All payments must be made in U.S. Dollars (USD) at the time of purchase.
Payment Processing
Orders are processed only after full payment has been received and verified.
Once your payment is approved, you will receive an order confirmation email containing your purchase details and invoice.
If your payment is declined, please contact your bank or payment provider for assistance before reattempting the transaction.
Secure Transactions
Your security is our priority.
All online payments are processed through encrypted SSL connections to protect your financial information.
We do not store or share your credit card or payment details.
MrCool Supplies uses trusted and verified payment gateways that comply with PCI DSS (Payment Card Industry Data Security Standards).
Sales Tax
Applicable sales tax will be automatically calculated and added to your total at checkout, based on your shipping address and local regulations.
Order Verification
To protect against fraud, MrCool Supplies may request additional verification before processing high-value or suspicious orders. This may include confirming billing and shipping details or requesting identification.
Refunds & Cancellations
Refunds are only available in accordance with our Return & Refund Policy.
Approved refunds will be processed to the original payment method used for the purchase.
Depending on your bank or provider, refunds may take 5–10 business days to appear in your account.
Payment Disputes
If you believe a payment has been made in error, please contact our support team immediately at support@mrcoolsupplies.com.
Unauthorized chargebacks without prior communication may delay resolution.
Contact Us
If you have any questions about billing, invoices, or payment options, please reach out to:
support@mrcoolsupplies.com